For general enquiries, please click here
You can find a lot of answers to your support questions and queries by browsing through our:
You can contact our support department by one of the methods outlined below.
Pre-Sales Support:
Contact our sales department via e-mail (pre-sales support only):
Level 1 Technical Support:
For all regular support requests, questions and comments, submit a support ticket through our support micro-site (clients only). This will enable you to track your support requests and will also provide you with email alerts whenever your ticket is updated. All normal priority support tickets are usually handled within 4 hours on official working days (Mon through Fri) and within 8 hours on non-working days. High priority tickets will normally be responded much faster.
Level 2 Emergency Technical Support:
SMS: [Use the numbers provided at setup]
Open a support ticket.
The following are the EMERGENCY categories:
We do not provide phone support to our hosting clients.
* Please note that dedicated server clients should always contact their server admin via the phone number provided during their setup.
